Terms & Conditions

At Janpath Store, we are committed to providing premium activewear at honest prices. To maintain our low-price model while ensuring high quality, we strictly adhere to the following policies.

1. Exchange Policy

Eligibility: We accept exchanges for size issues or if you wish to switch to a different product of equal value.
Timeline: Exchange requests must be submitted within 7 days of delivery.
Condition: Items must be unused, unwashed, and in original packaging with all tags intact.
Limit: Each product is eligible for a one-time exchange only. Once an exchange is processed, the order is no longer eligible for a refund.
Availability: If your desired size/product is out of stock, store credit will be issued.
Price Difference: If the exchanged item is priced lower than the original, the balance will be issued as store credit.

2. Return & Refund Policy

We offer bank refunds only in the following specific cases:

Receipt of a damaged or defective product.
Receipt of the wrong item (style, color, or size).

Additional Terms:

Personal Preference: Returns based on fabric feel, style, color, or "change of mind" are not eligible for bank refunds. These are eligible for store credit only.
Timeline: Return requests for damages/wrong items must be raised within 3 days of delivery.
Sale Items: Refunds are not applicable to items purchased during special discount events.
Non-Refundable: All Cash on Delivery (COD) handling charges and shipping fees are non-refundable.

3. Sale Item Policy

No Returns: Sale items are final and not eligible for return or refund.
Exchanges: Allowed for size changes only, subject to a ₹200 handling fee.
Timeline: Must be raised within 3 days of delivery.
Restriction: Sale items can only be exchanged for the same product in a different size (if available) and cannot be swapped for non-sale items.

4. High-Value Orders (Above ₹5,000)

To ensure security for large shipments, orders exceeding ₹5,000 require the customer to:

Pay a 10% advance (partial payment), OR
Convert the order to fully prepaid. Our team will contact you post-purchase to confirm your choice. Dispatch will pause until this selection is made.

5. Damaged or Missing Items

Reporting: Damaged or incorrect products must be reported within 48 hours of delivery.
Missing Items: We conduct thorough investigations for missing items. If it is determined that the loss occurred in transit, we will re-ship the missing article.
Contact: Please email [Insert Your Support Email] with clear photos of the product and packaging.

6. General Terms & Conditions

RTO Risk: Orders flagged as "High Return-to-Origin" risk by our partners may be held or cancelled. We may request prepaid payment or additional verification to proceed.
Address Accuracy: Orders with incomplete addresses will be held. We are not liable for non-delivery if correct details are not provided upon request.
Sequential Dispatch: If multiple COD orders are placed by the same user, we may ship them one after another (dispatching the next only after the first is delivered).
Store Credit: Credits issued to your account are non-transferable and cannot be converted to cash or sent to a bank account.

Need Assistance?

We value our community and aim to resolve all concerns fairly. If you need help, please reach out: 📩 [janpathstore.ca@gmail.com] 📍 Janpath Store Support Team